IndexU Support

Two customers with the full version of IndexU in the last 24 hours suffered from the same fate, problems all over their sites, usually in the form of warnings.

Do the usual troubleshooting over an email or two and then get the ftp/admin/cpanel details to go check it out and find out what the problem is.

Logging in to FTP first I see the problem immediately! I’m not even going to hide this post as this is basic and extremely important.

Both users took it upon themselves to upload all the files in binary mode. That is totally wrong and causes problems. The files MUST be uploaded in ASCII mode.

Yes I know the free version requires binary mode, but the full version does not!

I decided to go compare many of the commercial scripts out there and only compared the features of the paid versions. Many of these scripts offer free versions that are limited in some way.

Enjoy the list, it’s interesting and informative and should show what you can find out there, and what you can’t find on some of these sites.

You can see the comparison here

A user on the forum recently asked about the Adsense Video Ads and they add a nice feature to your site but their size is a bit costly in terms of footprint.

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That’s about it, hope you enjoy it and your visitors find it useful!

I’ve seen a lot of users over the last few years talk about difficulties when trying to import a database either as tab delimited or from a DMOZ extractor import.

Most of the difficulties stem from the import “timing out” which admittedly IndexU does not report an error for and simply produces a “finished” screen.

The issue is one that is caused by your webhost and has nothing to do with IndexU, and it may take talking to your tech support to get resolved.

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I’ve had a few users lately that seemed to come up with the same issue. The script appears to be working fine but they receive a lot of warnings at the top of the page. This fix is simple and takes care of that issue.

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Thanks to Dody for this fix

I’ve noticed a bunch of users are complaining about Error 500 issues with IndexU. This problem is quite simple to fix.

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I learned a lesson today when doing an upgrade to a site. I performed the upgrade a week ago actually and today was the first time I noticed the issue.

As you all know WordPress can be integrated with IndexU. But WP comes with many updates over time to correct issues and sometimes add features.

I upgraded WP and thought nothing of it. I had actually upgraded 9 WP installations all in one batch and since it worked fine on a few sites, I assumed it worked fine on others as well.

Well WordPress was working well, but the issue was that since I dumped the entire update onto the server the default theme was overwritten. If you know about the IndexU integration it requires changes to the default theme.

Suddenly I’m now looking at a standard installation instead of an integrated installation. OOPS!

My mistake was in upgrading the default theme, when I should have left it alone. The other installations are all on standalone blog sites which all use custom themes so none of them would be affected.

Hope you can learn from my mistake, I know I will.

Three times today I received requests for support with the following errors

Call to undefined function: addfilter()

This is an error that shouldn’t happen to anyone if they follow directions and use my installation guide.

The solution

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This is why manuals were written, to prevent issues like this.

There have been a lot of updates lately.

Fixes for the following items have been made

• 2checkout fix
• captcha fix
• price “cheating” fix
• fix for categories that do not allow submissions

To view the changed code you can log into SVN by using your email address and license number.

This may be a tip for a very old version, but there are still users out there running IndexU v2.

To upgrade your database from v2 to the latest release here are the steps you need to take

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I can’t take credit for this, I actually found it on the nicecoder forum and decided to archive it here.