Two customers with the full version of IndexU in the last 24 hours suffered from the same fate, problems all over their sites, usually in the form of warnings.

Do the usual troubleshooting over an email or two and then get the ftp/admin/cpanel details to go check it out and find out what the problem is.

Logging in to FTP first I see the problem immediately! I’m not even going to hide this post as this is basic and extremely important.

Both users took it upon themselves to upload all the files in binary mode. That is totally wrong and causes problems. The files MUST be uploaded in ASCII mode.

Yes I know the free version requires binary mode, but the full version does not!