IndexU Support

I’m just waiting for confirmation, but the last time I spoke with John and Dody they agreed that we could start a rewards program on the forum.

I had two ideas, the first would be a “post of the month” which would be the post that made the greatest impact on the forum. It could be in the form of a new mod, or some support, or a fix for an issue but it must be significan’t and affect multiple users.

The second idea was for a “mod of the month” type of deal where only a new mod is considered and the mod writer that wins receives the reward.

We could try to have both, which would reward more people in the end, but the rewards would be lower. Personally I feel that we should have a mod of the month reward to get those mod writers to start spitting out mods.

I won’t say what the reward is, in case they decide to change it, but it is significant.

Also, did you miss out on the lower price for licenses? No you didn’t because licenses are STILL priced at $60 for now. Honestly I’m trying to convince the powers that be that a quality product combined with a low price will get them more customers in the long run. So tell your friends, or use my referral link (not so subtle hint) and get yourself a new license.

Also, watch for the Nicecoder newsletter coming to an inbox near you. Hopefully by the time that is out I will be able to bust out the big secret that I’ve been holding back on. I can’t promise you anything, but I can at least put you on the edge of your seat!

Merry Christmas everyone. Have a great holiday season and a happy new year.

I’ve made another sneak peek available for users that are interested in viewing the IndexU Modification guide.

I would really like feedback on what you think of this page. Yes it is incomplete, no it’s not pretty. It’s the functionality that I want to get opinions on.

Under the Database Breakdown section you will see what appear to be a number of links at the top. Please move your mouse over them and tell me

• what you think of using that idea
• Do you have any issues viewing those windows? (if so tell me your OS and browser)
• Do you feel the information that is there is complete?

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I need as much feedback as I can get. This manual is for you, the users. And without your input I can’t make it better.

It’s always interesting to read what others have to say about other scripts and the benefits and issues of using those scripts.

While I was visiting a site today I saw something that one would not consider good. In fact it was scathingly bad.

Now I know IndexU has had it’s own issues in the past, but sit and think about the number of issues you’ve had first. Now go read this post at directory-owners.com.

I don’t know about the reality of what that user speaks of, but I can say that when a customer is at a point like that there is no return for them. They are now a lost customer and will do everything in their power to push people away from using a product.

It’s my job on the Nicecoder forums (and support) to

1. assess the issue and determine the cause
2. assist users with their questions and issues
3. fix the issue at hand
4. report the issue to Dody for a bug fix if necessary
5. act as liason between the customer and programmer/owner(s)
6. if out of scope then direct user to third party assistance
7. perform all the above in a timely manner

It seems that the owners of the directory script in that post above have neglected to follow through with this simple business plan for their support personnel. This isn’t a list that Dody or John have provided me, it’s a list I made myself because it makes sense and it’s the right thing to do.

So in the end, by looking at the list, you can see that it’s my job to ensure that a customer doesn’t end up like the one above. I know I can’t make everyone happy, but at least they can end up walking away saying “they tried everything they could, it just wouldn’t work for me”.

Right now I’m like a kid in a candy store. I just got news, big news.

Uber, stupendous, massive, enormous news. But I haven’t been given permission to give it away. I’m honestly twitching to tell you what I found out today and what it will mean for IndexU.

I have to get this cleared, so stay tuned for a major announcement!

Some time ago John asked me to write something about making money with directories. I decided to write what turned out to be a small book focused on directories with IndexU as the focus.

Of course something like this would apply to every directory site out there, regardless of what software you’re using.

I will release the book slowly on the Nicecoder forums in the new Marketing And Promotion forum. Perhaps one chapter every week or two.

I will mention that the book is still somewhat incomplete, mainly in the Google sections as I haven’t had time.

But by releasing it in chapters every week or two this should give me more than a month to finish it up. And if I have to, I’ll pass over the Google sections and post the rest of the book and get back to it later.

I hope you all find it useful and that it gives you some hints and insights as to how to improve your directory and even some things not to do (we all learn by mistakes!)

I’m going to go post a bonus chapter right now on the forum and once the book is complete it will be available here on the blog in PDF format for everyone to enjoy.

I’m happy to report that the IndexU Install Guide and the Extreme DMOZ Extractor Guide have both been added to the client area of Nicecoder. This will allow users to get the guides without having to search them.

A big thanks to Dody for adding the guides to the client area.

I’ve been hard at work making a new directory for IndexUSupport. It’s almost done and is very customized. I just need to add some links to one particular category and then add back the search feature which I removed because I wasn’t happy with where it was.

This directory will only be viewable to members of IndexUSupport, right now anyone can view it if they know the address, but that will shortly change!

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I decided to go compare many of the commercial scripts out there and only compared the features of the paid versions. Many of these scripts offer free versions that are limited in some way.

Enjoy the list, it’s interesting and informative and should show what you can find out there, and what you can’t find on some of these sites.

You can see the comparison here

There have been a lot of updates lately.

Fixes for the following items have been made

• 2checkout fix
• captcha fix
• price “cheating” fix
• fix for categories that do not allow submissions

To view the changed code you can log into SVN by using your email address and license number.